A: SentraCloud allows you to outsource many of your IT services such as PBX voice services, web collaboration services, messaging services, call center services, and file storage services and have them managed and delivered reliably and securely from the PanTerra cloud. This means that PanTerra will deliver and manage all the services, install and manage all the bandwidth connects from each of your locations and even install and manage any on-premises equipment such as routers, switches and phones. This ensures you will have the most consistent, high quality, high performance infrastructure available so that you can focus on your customers and business and not your infrastructure. It also means you gain infrastructure flexibility while eliminating asset obsolescence and reducing overall infrastructure complexity and cost.
A: Managed cloud services are IT services that are delivered from the cloud and completely managed by the service provider. This management includes managing the configuration, setup and installation of the services as well as the ongoing administration of the services. Unmanaged cloud services leave the management of the cloud service to the customer or 3rd party partner. With a managed cloud service, the customer gets a single vendor solution with experience and expertise to reliably deliver the service.
A: Cloud-based services have come a long way in the past couple years, and provides a safe, secure, reliable and cost effective method for outsourcing IT services for large and small enterprises alike. Encryption technologies, multiple firewalls, redundancy and auto-failover technologies have matured to deliver enterprise level capabilities. Make sure you select a vendor with a proven track record of service.
A: There are several key benefits to outsourcing your infrastructure to cloud-based managed services:
A: WorldSmart offers the most extensive and comprehensive level of Unified Communications services in the industry, integrating over 11 key communications services including:
WorldSmart seamlessly integrates all these features into a single cohesive Unified Command Center (UCC) interface which works completely within an Internet browser, allowing WorldSmart to run on virtually any device anywhere in the world. Click here to learn more.
A: CloudBox is PanTerra's cloud storage service providing unlimited storage of user files and data in the cloud. Both folder syncing and CloudDrive capabilities are supported, giving you flexibility in how to store, share and access your cloud data. Users can access their data from virtually any mobile device including ipads, iphones, android phones and tablets, and windows and Mac desktops. In addition, CloudBox supports file versioning and archiving, making it the most flexible unlimited cloud storage service available today.Click here to learn more.
A: Absolutely. WorldSmart can be customized to the needs of each individual employee, groups of employees or whole company. Features adjustments can be made at anytime at the click of a mouse.
A: SentraCloud's TotalCare customer support provides direct support to administer your account for you. Just contact PanTerra's TotalCare support and we'll handle everything!
A: No! WorldSmart's client interface runs 100% in the browser. We don't even store any personal or confidential information on the client. We current support virtually all the popular browsers including explorer, chrome, firefox and safari.
A: Yes. WorldSmart supports Windows, Mac, Linux and Android client OSs. We are working to provide full support for iOS.
A: Yes. SentraCloud supports complete analog and digital faxing in and out of the network. Each user can have their own digital and/or analog fax number as well as having corporate digital and/or analog fax numbers.
A: If your primary SmartBand connection fails, the backup connection will automatically become active provided business continuity. If there is no back up connection, SentraCloud will implement a pre-determined disaster plan which may include re-routing communications to alternative devices such as cell phones. All cloud services will continue to function.
A: No, SentraCloud must be installed with SmartBand connectivity to ensure the highest level of quality, security and reliability.
A: Yes. SmartBand can be delivered over DSL connection to support small locations or individual user locations.
A: While this is not advisable, SmartBand can support a converged voice and data connection as it implements class of service on the connection, thus prioritizing critical communications packets above data packets.
A: No, as long as the local network is sized correctly and appropriate QoS controls are implemented (VLANs), you can use a converged LAN.
A: A professional PanTerra installer will configure, setup and install all SmartCPE equipment. Click here to learn more.
A: All locations that will support SentraCloud users will have a PanTerra professional installer come onsite to install all SmartCPE equipment. Remote users that work from their home can choose to have SmartCPE equipment installed to receive the highest level of quality, security and reliability or if they have certified equipment, they can choose to run in a "best effort" mode.
A: No. There may be special cases in which we may make an exception for the switch (converged LAN), but not for the router. PanTerra will install, configure and manage the router in all cases.
A: In general No. There may be exceptions if the phones are identical to the approved SentraCloud phones.
A: SentraCloud currently supports a broad product line from both Polycom and Aastra.
A: Currently, Android tablets are supported. iPad is coming.
A: TotalCare provides a "no-hassle" replacement policy. Contact PanTerra directly and we will work to replace the device usually within 24 hours.
A: A TotalCare manager will administer all your SentraCloud services. Contact PanTerra directly for assistance.
A: Contact PanTerra's TotalCare customer support at 800.805.0558.
A: Contact your TotalCare specialist at 800.805.0558. They will "own" the issue no matter what and work with you to resolve it to your satisfaction.