TotalCare is SentraCloud's 100% customer satisfaction program. With TotalCare, you have a dedicated TotalCare account manager who will work with you during the installation phase and provide instant support and account management during the term of the service. With TotalCare, PanTerra is committed to making sure you are 100% satisfied with SentraCloud's services and operation. If an issue arises, TotalCare will immediately jump into action and own any issue until it is resolved to your satisfaction. With TotalCare, you can be confident that your cloud IT infrastructure will operate smoothly and efficiently.
Examples of TotalCare in action:
No problem. Just contact a TotalCare representative and they will configure the system to deliver all your communications to you wherever you are. They can optionally set up the system to dynamically route your communications to you when you are mobile automatically. If you need help, TotalCare is there for you.
A TotalCare representative is only 30 seconds away from helping you! We guarantee that within 30 seconds of contacting us, we will respond and assist you with whatever you need. We're here to make you successful!
A TotalCare representative is always available to walk you through any feature of SentraCloud. With advanced remote desktop sharing and web collaboration tools, a TotalCare representative can remotely train you on a feature instantly!
TotalCare provides a 100% no hassle replacement policy on all SmartCPE equipment. We will ship you a new phone typically within 24 hours, no questions asked!
TotalCare is monitoring your network 24/7/365 and will switch you to a pre-defined disaster routing plan so that your customers will still be able to get through to you and employees will still be able to communicate with each other. Business continuity is a key aspect to SentraCloud.
TotalCare provides complete administration support for all your cloud services. We will configure, setup, provision and train users at no extra charge!
TotalCare will work with you to analyze, configure, setup and deploy new locations with all the right cloud services so that you maintain consistent services to all your employees.